FAQ

XAMAX caters to tradespeople, industrial teams, safety officers, and outdoor professionals worldwide. Our product range—from Arc Flash & Flame Resistant Clothing and Bib & Brace Overalls to Industrial Backpacks and Professional Aprons—is curated for those who require durable, functional, and safety-compliant gear for demanding work environments.

Our products are selected for their utility, durability, and adherence to robust standards. Inspired by British and European industrial benchmarks, every item, whether a ¾ Sleeved Blouse, a Balaclava, or an ID Holder, is chosen to solve real-world problems and withstand professional use.

Yes. Our menu includes specialised categories like Arc Flash & Flame Resistant Clothing for electrical safety, Beauty & Spa Tunics for service professionals, and Baffle & Padded Jackets for outdoor work. We focus on providing targeted solutions across various sectors.

We accept all major credit and debit cards: Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.

Absolutely. We use industry-standard encryption and secure payment gateways to ensure all your financial data is protected. We do not store sensitive payment details on our servers.

Currently, our checkout process is streamlined for efficiency. You will receive all order and tracking information via email. We are built on a practical, no-nonsense approach to get you what you need without unnecessary steps.

We deliver worldwide, with the exception of a small number of remote regions in Asia and other geographically isolated areas. If you are unsure about delivery to your location, please contact us before ordering.

We offer two clear options:

Standard Shipping (DHL/FedEx): Cost is £12.95. Estimated delivery is 10-15 business days after dispatch (plus 1-2 days order processing). Ideal for a balance of speed and reliability.

Free Shipping (EMS): FREE on orders over £50. Estimated delivery is 15-25 business days after dispatch (plus 1-2 days order processing). Best for planned orders and bulkier items like Padded Jackets or Barrel Bags.

*Delivery times are estimates from dispatch from our Perth warehouse and may vary due to destination and customs.

1. Order Confirmation: Email sent immediately after purchase.
2. Processing (1-2 Business Days): Our team picks, checks, and packs your order with care.
3. Dispatch Notification: We email you a tracking number once your order leaves our warehouse.
4. In Transit: Track your package via the provided link (detailed tracking with DHL/FedEx for Standard Shipping; EMS tracking for Free Shipping).
5. Delivery: Your professional-grade gear arrives ready for action.

Yes. Orders shipped outside the United Kingdom may be subject to import taxes, customs duties, or fees levied by your country. These charges are the responsibility of the recipient and are not included in our product or shipping costs.

We offer a 15-day return window from the date you receive your goods. Items must be in original, unused, and resalable condition with all tags attached.

Please contact our customer service team at [email protected] within the 15-day period. Include your order number and reason for return. We will guide you through the process and provide a returns address (note: return shipping costs are typically the customer’s responsibility unless the item is faulty).

Once we receive and inspect the returned item, we will process your refund to the original payment method. This usually takes 5-10 business days after we approve the return.