Privacy Policy

Document Reference: XAMAX-PP-2023-10

1. Who We Are & Our Data Controller

Website: XAMAX (www.xamax-uk.com)
Data Controller: XAMAX
Registered Address: 40 Edinburgh Rd, Perth, GB PH4L 6IH
Customer Service Email: [email protected]

We serve a global professional clientele including safety officers, tradespeople, industrial teams, and managers procuring workwear, safety gear, and accessories.

2. Information We Collect

We collect only the data necessary to process your orders, provide our services, and enhance your experience, mirroring our efficient, no-nonsense approach to equipping professionals.

A. Information You Provide Directly:

• Identity & Contact Data: Name, billing/shipping address, email address, telephone number, company name (if applicable).
• Transaction & Financial Data: Payment method details (processed securely via our partners; we do not store full card numbers), order history for items such as Industrial Backpacks, Professional Aprons, or ¾ Sleeved T-Shirts.
• Communication Data: Correspondence with our customer service team, product queries, and feedback.

B. Information Collected Automatically:

• Technical & Usage Data: IP address, browser type and version, time zone, operating system, device information, and how you navigate our site (e.g., browsing patterns from the Accessories menu to Baffle Jackets).
• Cookie Data: See Section 7 for detailed information on cookies and tracking technologies.

3. How We Use Your Information

We use your data with purpose and precision, ensuring every process adds value to your experience.

• To Fulfil Your Contract: To process and deliver your order (including managing payments, shipping, and customs documentation for international orders), and send service communications (order confirmations, shipping updates).
• For Legitimate Business Interests: To improve our website, product range (from Beauty & Spa Tunics to Arm Bands & ID Holders), and customer service; to prevent fraud; and for basic analytics to understand broader customer needs.
• With Your Consent: To send you marketing communications about new products or offers, where you have opted in. You may withdraw consent at any time.
• To Comply with Legal Obligations: For tax, accounting, and regulatory purposes.

4. How We Share & Disclose Information

We treat your data as confidential. We only share it with trusted third-party service providers under strict contractual terms to perform essential business functions:

• Payment Processors: Such as PCI-DSS compliant card networks (Visa, MasterCard, JCB) and PayPal, to securely handle transactions.
• Shipping & Logistics Partners: To deliver your order worldwide (excluding some remote regions).
• IT & Infrastructure Providers: For hosting, security, and website functionality.
• Professional Advisors: Accountants, lawyers, or insurers as necessary.
• Legal & Regulatory Authorities: Only if required by law or to protect our rights, safety, or property.

We do not sell, rent, or trade your personal data.

5. International Data Transfers

As we ship globally, your data may be transferred to and processed in countries outside the UK/EEA (e.g., to our payment processors or a logistics hub). We ensure such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses approved by relevant authorities.

6. Data Security & Storage

We protect your data with the same rigour applied to the safety standards of our Flame Resistant Clothing.

• Industry-Standard Encryption: We use SSL encryption on our website and secure payment gateways.
• Limited Access: Access to your personal data is restricted to authorised personnel on a need-to-know basis.
• Data Retention: We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. Order information is typically retained for 7 years for tax purposes.
• Secure Storage: Your full payment card details are never stored on XAMAX servers.

PCI-DSS Compliant SSL Encrypted

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to ensure functionality, analyse trends, and improve your browsing experience—helping us ensure our range of Barrel Bags or Baseball Caps is easy to find and purchase.

• Essential Cookies: Necessary for the website to function (e.g., shopping cart, secure login).
• Analytical/Performance Cookies: Help us understand how visitors interact with our site (anonymously).
• Functionality Cookies: Remember your preferences (e.g., language, region).
• Targeting Cookies: Used to deliver relevant adverts to you on other sites (if you consent).

You can control cookie settings through your browser. Disabling essential cookies may affect site functionality.

8. Your Legal Rights

Under data protection laws (including UK GDPR), you have rights regarding your personal data. To exercise these rights, please contact us at [email protected]. We will respond within one month.

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure (‘Right to be Forgotten’): Request deletion of your data in certain circumstances.
• Right to Restrict Processing: Request we limit how we use your data.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with an updated “Last Updated” date.

10. How to Contact Us