Term and Conditions

Welcome to XAMAX (xamax-uk.com). These Terms and Conditions govern your access to and use of our website, including purchasing our professional workwear, safety gear, and accessories. By accessing our site or placing an order, you agree to be bound by these terms. Please read them carefully.

Our website serves safety managers, industrial teams, and professionals worldwide, providing essential gear from Arc Flash & Flame Resistant Clothing to durable Bib & Brace Overalls. These terms reflect our commitment to transparency, safety, and professional service.

1. Acceptance of Terms

By accessing, browsing, or purchasing from xamax-uk.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Shipping & Returns Policy, and any other policies referenced herein. If you do not agree, please do not use our website.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate, current, and complete information during account registration and checkout.
• Use the website only for lawful purposes and in accordance with these terms.
• Not reproduce, duplicate, copy, or resell any part of our site without express written permission.
• Not use the site in any way that could damage, disable, or impair its functionality.
• Comply with all applicable local, national, and international laws and regulations regarding your use of our site and purchase of our products.
• Ensure that any products purchased are used in accordance with their intended safety purposes and manufacturer guidelines.

3. Products and Services Description

XAMAX specialises in professional workwear, safety gear, and accessories designed for industrial and professional environments. Our product range includes but is not limited to:

• Arc Flash & Flame Resistant Clothing
• Bib & Brace Overalls, Aprons, and Workwear
• Safety Accessories (Arm Bands, ID Holders, Belts)
• Headwear (Baseball Caps, Beanies, Balaclavas)
• Bags and Carry Solutions (Backpacks, Barrel Bags)
• Specialised Tunics and Uniforms

We strive to ensure that product descriptions, images, and specifications on our site are accurate. However, slight variations in colour or design may occur. If you receive an item that significantly differs from its description, please contact us immediately.

All safety gear is designed and manufactured to meet specific safety standards. Users are responsible for ensuring selected products are appropriate for their intended use and environment.

4. Orders and Payment Terms

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order at our discretion, including for reasons such as product unavailability, pricing errors, or suspected fraudulent activity.

Orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive an order confirmation and tracking details once your order ships.

4.2 Pricing and Payment

All prices are listed in British Pounds (GBP) and include VAT where applicable. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is deducted at the time of order placement. For international orders, your bank may apply conversion fees.

4.3 Shipping and Delivery

We ship globally, excluding some remote regions and parts of Asia. Our shipping options are:

• Standard Shipping: £12.95 via DHL or FedEx. Delivery within 10-15 business days after dispatch.
• Free Shipping: Available on orders over £50 via EMS. Delivery within 15-25 business days after dispatch.

Delivery times are estimates. Delays may occur due to customs, weather, or carrier issues. International customers are responsible for any applicable customs duties, taxes, or import fees.

5. Returns, Refunds, and Exchanges

Our full Returns & Exchanges Policy is incorporated into these terms. Key points include:

• Returns or exchanges must be requested within 15 days of the delivery date.
• Items must be in original, saleable condition: unworn, unwashed, undamaged, with all tags and packaging.
• Non-returnable items (for hygiene/safety reasons) are clearly marked as FINAL SALE.
• Return shipping costs are the customer’s responsibility unless the item is faulty.
• Refunds are processed within 7-10 business days after approval and issued to the original payment method.

For damaged, defective, or incorrect items, contact us immediately at [email protected]. We will cover return shipping and expedite a resolution.

6. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of XAMAX or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not use, reproduce, modify, or distribute any content from this site without prior written permission from XAMAX. The “XAMAX” name and logo are registered trademarks.

7. Limitation of Liability

To the fullest extent permitted by law, XAMAX shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use or inability to use the website or our products.
• Any unauthorised access to or alteration of your transmissions or data.
• Any statements or conduct of any third party on the website.
• Any delays or failures in delivery due to circumstances beyond our reasonable control.

Our total liability for any claim related to a product purchased shall not exceed the purchase price of that product.

Important Safety Note: Our safety gear is designed for professional use. Users are responsible for ensuring proper selection, fitting, maintenance, and use in accordance with relevant safety standards and workplace regulations. XAMAX is not liable for misuse or improper application of its products.

8. Privacy and Data Protection

We respect your privacy. Our Privacy Policy (available on our website) explains how we collect, use, and protect your personal data. By using our site, you consent to such processing.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of Scotland and the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of Scotland.

We encourage you to contact us first with any concerns. Our Perth-based team is committed to resolving issues amicably and professionally.

10. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the site after changes constitutes acceptance.

11. Contact Information